FAQs
Accreditation
Freight
- How much will freight cost?
- How long will it take to receive my goods?
- Can I place an order from overseas?
- How do I track my shipment / delivery?
- How do I return goods?
General
- What is a Licensed Tutor?
- What is a Tutor Training Program?
- What is a Teacher Development Course?
- Can't find a Tutor Training Program near you?
- Who are our Tutor Training Consultants?
- Why is there a difference in price for Tutor Training?
- Accommodation
- My question isn't here ...
Hosting
- What is hosting?
- Why become a host?
- What does a host do?
- How do we help you as a host?
- How do I become a host?
- What if your hosted program does not get enough enrolments?
Licences
- What is my licence number?
- What does my licence allow me to do?
- Is my licence number on my certificate?
Login / Registration
- Why do I need to register?
- Why is my login different when I want to place an order?
- How do I enrol for a Tutor Training Program?
- How can I update my details?
- How do I login to the shop?
- How do I purchase licensed materials?
- How do I login to see the Licensed Tutor Resources?
- How do I purchase Keeping safe: Child Protection Curriculum materials?
- Will my details be confidential?
- I can't login ...
Ordering
- How do I order?
- How do I order Licensed Tutor materials?
- Why can't I order?
- Do I have to order online?
Payment
- How do I pay?
- How do I get an invoice?
- Why do I have to pay before I receive the goods?
- Do you accept foreign currency payments as all your invoices are in Australian Dollars?
- I'm an Australian school: can I pay with a local purchase order (LPO)?
- I'm a South Australian Government Department: can I pay by internal Transfer of Funds?